Refund policy
Returns & Refunds Policy – 7eazio
At 7eazio, we stand behind the quality of our products and want you to shop with confidence.
🔁 Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return, items must be:
- Unworn
- Unwashed
- In original condition
- Returned with original packaging and tags
Due to hygiene reasons, we cannot accept returns on any headwear (including hats and skull caps) that shows signs of wear.
❌ Non-Returnable Items
The following items are not eligible for return:
- Worn or used items
- Sale or discounted items
- Gift cards
- Any item returned without original packaging
📩 How to Request a Return
To start a return, please contact us at:
[your email address]
Include:
- Your order number
- Reason for return
If your return is approved, we will provide instructions on how to send your item back.
💸 Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- Your refund will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
Original shipping costs are non-refundable, unless the item is faulty or incorrect.
⚠️ Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will resolve the issue quickly with a replacement or full refund.
🔄 Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your item (if eligible) and place a new order.
📧 Contact
For any questions regarding returns or refunds, contact us at:
[your email address]